1. The web site (the "Website") is operated by 4D Interactive Ltd (registered
number 2676756) whose registered address is Suite 1, First Floor, 1 Duchess Street, London, W1W 6AN ("4D" "we", "us", "our").
2. These terms relate to your use of our Website. Other terms may apply to the
provision of any of the Services that we provide via this Website and you should
check to see what specific terms apply to any Services which you use. Our
Acceptable Use Policy should be read in conjunction with these terms and
conditions and forms an integral part of these terms.
We may terminate, change or suspend any part of this Website including any
content, features, and hours of availability or these terms at any time.
Continued use of this Website after we have made any such changes will signify
your consent to the changes.
3. Copyright in the material contained in the Website belongs to 4D Interactive
Ltd, its subsidiaries or its licensors. All rights, save as expressly granted,
are reserved.
4. 4D grants to visitors to this Website a licence to make one free copy of the
information contained herein for personal or non-commercial use only.
Accordingly, unless otherwise expressly stated, no part of this Website may be
copied, performed in public, broadcast or adapted without 4D’s prior written
permission. Any other use of materials on this website without our prior written
permission is strictly prohibited.
5. 4D Interactive and the 4D Interactive logo and all brands and products
referred to or detailed in the Website are the trademarks of 4D Interactive Ltd
or its subsidiaries. No rights are granted in respect of any of the above trade
marks. If you are in doubt whether an item is a trade mark of 4D Interactive Ltd
or its subsidiaries, please contact us for clarification.
6. While 4D has taken every effort to ensure that the information contained
within this Website is correct, visitors should be aware that the information
may be incomplete, inaccurate or may have become out of date. The Website is
provided on an "as is" basis and we give no warranty or make any representation
regarding the quality, accuracy or completeness of the content of this Website.
Further, no warranty is given that the Website will be available on an
uninterrupted basis, and no liability can be accepted in respect of losses or
damages arising out of such unavailability.
7. Subject to the next paragraph, 4D excludes all liability for any kind of loss
or damage that may result to you or a third party (including without limitation,
any loss of income, profits, goodwill, data, contracts or use of money whether
arising in tort (including without limitation negligence), contract or
otherwise) in connection with the use, inability to use, or the results of use
of this Website.
8. Nothing in these terms or this website shall limit our liability for fraud or
death or personal injury arising out our negligence, or for any other liability
which cannot be excluded or limited under applicable law.
9. The use of third party websites is entirely at your own risk. Links contained
in the Website will lead to other websites not under our control, and we accept
no liability for the content of any linked site or any link contained in a
linked site. Links provided on the Website are provided to you only as a
convenience and the inclusion of any link does not imply reliability and 4D does
not endorse any pages linked to the Website. Accordingly, you should read the
terms and conditions of those websites before using them and direct any
questions or comments about the linked website&s contents to the relevant
website provider.
4D Interactive Privacy Policy
Thank you for visiting our website. This is the privacy policy for 4D
Interactive group companies.
4D Interactive group companies, all registered in England:
- 4D Interactive Limited
- Candywall Limited
- Excel Telemedia Limited
- Intermediactive Acquisitions Limited
- Intermediactive Group Limited
- Intermediactive Holdings Limited
- Psychic Live Services Limited
- Psychic Switchboard Limited
4D Interactive is committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a
personalised service to you when you visit our website.
At 4D Interactive, we appreciate that you do not want the personal
information you provide to us distributed indiscriminately and here, we
explain how we collect information, what we do with it and what controls you
have.
This Privacy Policy is for the websites hosted or operated by or on behalf of
4D Interactive ("we", "us" and the "Sites"). This Privacy Policy is
incorporated in and subject to Our Terms.
Websites covered by this policy:
- Chatboxuk.com
- Chatordate.co.uk
- Fonechat.co.uk
- Gaynetwork.co.uk
- Cardsoffortune.com
- Kooma.co.uk
- Kooma.com
- Kooma.ie
- Psychicswitchboard.co.uk
- Adultphonechat.co.uk
- 4dinteractive.co.uk
Please read the following carefully to understand our views and practices
regarding your personal information and how we will treat it. By engaging
with this Site or our services (our services include all 4D Interactive
Group live entertainment services provided by telephone, web call, email or
SMS (the "Services"), you acknowledge you have read and understood this
Privacy Policy.
We may change this Privacy Policy from time to time so please review it each
time you visit the Site. You may wish to print a copy of this Privacy Policy
for your future reference.
For the purposes of European data protection law, ("Data Protection Law")
when you are using 4D Interactive group company websites, the data
controller is 4D Interactive Limited.
Please note that calls are recorded and monitored for training and quality
control purposes and to comply with applicable regulatory authorities.
1. Information we collect about you
We will collect and process the following information ("Your Data") from you
each time you interact with our site or use our Services.
"Your Data" means any information about you which is personally identifiable,
including, without limitation, your name, address, telephone number, email
address, financial details, service access code, comments, personal
descriptions, photos, video, audio, audiovisual, location data, technical
information, and other information from which you can be identified and
which you may disclose to us or otherwise via use of our Site or Services.
1.1 Information you give us
This is information about you that you give us directly when you interact
with us.
This is information about you that you give us by filling in forms on our
Site and/or Services or by corresponding with us by phone, e-mail or
otherwise. It includes information you provide when you register to use our
Site and/or Services, subscribe to our service, search for a product, place
an order on our Sites, participate in discussion boards or other social
media functions on or via our Site and/or Services, enter a competition,
promotion or survey, submit a query, and when you report a problem with our
Site and/or Services.
The information you give us may include your name, address, e-mail address
and phone number, financial and credit card information, personal
description and photograph, login and password details.
It may also include employment details if you send us a CV, resumé or other
details of your employment history in connection with an advertised job
vacancy or a general enquiry regarding employment opportunities with us.
1.2
Information we collect about you from your use of our
Site/Services
We will automatically collect information from you each time you visit our
Site/use our Services. This includes:
- Technical information
- Information about your visit
- Location data
Technical information may include the Internet protocol (IP) address used to
connect your computer to the Internet, your login information, browser type
and version, time zone setting, browser plug-in types and versions,
operating system and platform;
Information about your visit to our Site may include the full Uniform
Resource Locators (URL), clickstream to, through and from our site
(including date and time), products you viewed or searched for, page
response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs),
methods used to browse away from the page, and any phone number used to call
our customer service number or social media handle used to connect with our
customer service team.
Location data - we collect information through the Sites as to your real time
location to provide location services where requested or agreed to by you in
order to allow elements of the services that are dependent on knowing where
you are to function, namely searching for other users near you. This
information may also be collected in combination with an identifier
associated with your device to enable us to recognise your mobile browser or
device when you return to the Sites.
Delivery of location services will involve reference to one or more of the
following: (a) the coordinates (latitude/longitude) of your location; (b)
look-up of your country of location by reference to your IP address against
public sources; (c) your postcode or region, as provided by you; and/or (d)
your Identifier for Advertisers (IFA) code for your Apple device, or the
Android ID for your Android device, or a similar device identifier.
See
Cookies
and other technologies
for more information on the use
of cookies and device identifiers on the Sites.
1.3 Information we receive from other sources
We may supplement the information that you provide to us with information
that we receive from third parties. This is information we receive about
you:
-
If you use any of the other Sites we operate or the other services we
provide.
- From third parties we work closely with.
In this case we will have informed you when we collected that data if we
intend to share your data internally and combine it with data collected on
this site. We will also have told you for what purpose we will share and
combine your data.
We are working closely with third parties (including, for example, business
partners, sub-contractors in technical, payment and delivery services,
advertising networks, analytics providers, and search information
providers). We will notify you when we receive information about you from
them and the purposes for which we intend to use that information.
2. When do we collect Your Data?
2.1 We collect Your Data from You when you:
- (a) register with any of our Sites;
- (b) use any of our Services;
-
(c) use the Site or otherwise correspond with us in relation to use of
the Service;
-
(d) make a complaint or enquiry or provide other feedback through Us;
and
-
(e) disclose Your Data to us or otherwise through Us at any other point.
3. How do we use Your Data?
We may use Your Data in the following ways:
3.1 Information you give to us:
-
(a) Take steps in order to enter into any contract or carry out our
obligations arising from any contract entered into between you and us
including:
-
(i) processing your registration on and activities through the
Services;
- (ii) processing and administering your account with us;
-
(iii) verifying and carrying out financial transactions in
relation to payments you make online, over the phone, or via
SMS;
- (iv) notifying you about changes to our service.
-
(v) providing you with information about our Site or Services we
feel may interest you, if you have given your consent to
receiving marketing material from us at the point we collected
your information, where required by law or otherwise in our
legitimate interests provided these interests do not override
your right to object to such communications. See 'Our
promotional updates and communications'.
-
(b) Ensure in our legitimate interests that:
-
(i) content from our site is presented in the most effective
manner for you and for your computer.
-
(ii) we provide you with the information, products and services
that you request from us;
- (iii) we can develop, improve and deliver the Services.
- (c) Provide the Services you have chosen to receive;
-
(d) Process and deal with any complaints or enquiries made by or about
you;
-
(e) Monitor and investigate any suspected breach of our Services made by
or otherwise relating to you;
-
(f) In the event that we or a part of our business undergoes a
re-organisation or is sold to a third party, You agree that any personal
information we hold about You may be transferred to that re-organised
entity or third party.
3.2 Information we collect about you from your use of our Site and/or
Services
We will use this information in our legitimate interests, where we have
considered these are not overridden by your rights:
-
(a) To administer our Site and/or Services and for internal operations,
including troubleshooting, data analysis, testing, research, statistical
and survey purposes.
- (b) To keep our Site and/or Services safe and secure.
-
(c) To improve our Site and/or Services to ensure that content is
presented in the most effective manner for you and for your computer.
-
(d) To allow you to participate in interactive features of our service,
when you choose to do so.
3.3 Information we receive from other sources
We may combine this information with information you give to us and
information we collect about you in our legitimate interests (where we have
considered that these are not overridden by your rights). We will use this
information and the combined information for the purposes set out above
(depending on the types of information we receive).
Where permitted in our legitimate interest or with your prior consent where
required by law, we will use your personal information for marketing
analysis and to provide you with promotional update communications by
telephone, web call, email or SMS about our Services.
You can object to further marketing at any time by:
- checking and updating your contact details within your account,
-
selecting the "unsubscribe" link at the end of all our marketing and
promotional update communications to you,
- following the "STOP" instructions contained in each SMS, or
-
by sending us an email to DPO@4DInteractive.co.uk.
5. Will we pass on Your Data to third parties?
5.1 We may pass Your Data to other parties as follows:
-
(a) Any member of our group, which means our subsidiaries, our ultimate
holding company and its subsidiaries, who support our processing of
personal data under this policy. Further information about our group can
be found here
4D Interactive group companies
- 4D Interactive Limited
- Candywall Limited
- Excel Telemedia Limited
- Intermediactive Acquisitions Limited
- Intermediactive Group Limited
- Intermediactive Holdings Limited
- Psychic Live Services Limited
- Psychic Switchboard Limited
-
(b) Selected third parties.
-
(i) In some cases we may use a technical partner to conduct some
processing of Your Data on Our behalf, but this is always
subject to strict contractual control and is in compliance with
UK Data Protection legislation;
Our selected third parties may include:
Organisations who process your personal data on our behalf
and in accordance with our instructions and the Data
Protection Law. This includes in supporting the services we
offer through the Site and/or Services in particular those
providing website and data hosting services, providing
fulfilment services, distributing any communications we
send, supporting or updating marketing lists, facilitating
feedback on our services and providing IT support services
from time to time. These organisations (which may include
third party suppliers, agents, sub-contractors and/or other
companies in our group) will only use your information to
the extent necessary to perform their support functions.
Analytics and search engine providers that assist us in the
improvement and optimisation of our site and subject to the
cookie section of this policy (this will not identify you as
an individual). This may include general statistical
information about our user base, sales patterns, traffic
volumes and related matters.
Business partners who provide services to you and with whom
we have entered into agreements in relation to the
processing of your personal data. This includes our
technical partners, who provide the following services:
broadcasting and channel recording, voice interconnection,
voice short code aggregation / gateways, and MMS/SMS
gateways.
Accredited payment processing providers who provide secure
payment processing services (note only the last 4 digits of
your payment card details are stored.
-
(c) We will disclose your personal information to third parties:
-
(i) In the event that we sell or buy any business or assets, in
which case we will disclose your personal data to the
prospective seller or buyer of such business or assets subject
to the terms of this privacy policy.
-
(ii) If the Company or substantially all of its assets are
acquired by a third party, or our Company group undergoes a
re-organisation, in which case personal data held by it about
its customers will be one of the transferred assets.
-
(iii) If we are under a duty to disclose or share your personal
data in order to comply with any legal obligation, or in order
to enforce or apply our terms of supply terms and other
agreements with you; or to protect the rights, property, or
safety of the Company, the Company group, our customers, or
others. This includes exchanging information with other
companies and organisations for the purposes of fraud protection
and credit risk reduction and to prevent cybercrime.
-
(iv) We may disclose Your Data to the police, regulatory bodies
or legal advisers in connection with any alleged criminal
offence or investigation carried out by them or any suspected
breach of the Our Terms by You;
-
(v) We may disclose Your Data to Phone-paid Services Authority
the premium rate services regulator for regulatory purposes or
to the police or other law enforcement bodies where required by
law or where we deem it appropriate in connection with alleged
offences or unlawful acts;
- (d) Public forums
The Site and/or Services may, from time to time, make chat rooms, message
boards, news groups and/or other public forums available to its users. Any
information that is disclosed in these areas becomes public information and
you should exercise caution when using these and avoid posting or otherwise
sharing any personal information.
Always think carefully before disclosing Your Data or other information to
other Services users on the Site and/or on our Services. As stated in
Section 6 of Our Terms, we have no responsibility or
control over the contents of communications made between users and Readers
or other users of the Services.
6. Where we store your information
We store your information in the United Kingdom, and your data will not be
accessed outside the European Economic Area ("EEA") that
may not be subject to equivalent Data Protection Law.
7. Data Security
7.1 All information you provide to us is stored on our secure servers. Any
payment transactions will be encrypted using SSL technology or similar.
Where we have given you (or where you have chosen) a password which enables
you to access certain parts of our Site and/or Services, you are responsible
for keeping this password confidential. We ask you not to share a password
with anyone.
7.2 Payment processing: Card payment details you provide will be encrypted
using secure sockets layer (SSL) technology before they are submitted to us
over the internet. Payments made on the Site and/or via our Services are
made through our payment gateway provider(s), Cybersource and Barclaycard.
You will be providing credit or debit card information directly to
Cybersource and Barclaycard which operates a secure server to process
payment details, encrypting your credit/debit card information and
authorising payment. Information which you supply to Cybersource and
Barclaycard is not within our control and is subject Cybersource and
Barclaycard's own privacy policies and terms and conditions.
7.3 Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your personal
data, we cannot guarantee the security of your data transmitted to our Site
and/or Services; any transmission is at your own risk. Once we have received
your information, we will use strict procedures and security features to try
to prevent unauthorised access.
WE MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE SECURITY OF YOUR
DATA COMMUNICATIONS, CONTENT OR POSTINGS, OR THAT THIRD PARTIES WILL NOT
GAIN UNAUTHORIZED ACCESS TO OR MONITOR YOUR COMPUTER(S) OR YOUR ONLINE
COMMUNICATIONS. YOU AGREE THAT WE WILL NOT BE LIABLE FOR ANY SUCH
UNAUTHORIZED ACCESS OR USE OR ANY DAMAGES INCLUDING WITHOUT LIMITATION
DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES.
8. Cookies and other technologies
This explains what you need to know about how we use cookies on our Sites,
and how to choose to manage or remove them if you wish to do so.
Our Site and uses cookies and/or other similar technologies such as
device-IDs, in-App codes, tracking GIFs / pixel tags, web beacons, or log
files, to collect and store certain information. These typically involve
pieces of information or code that a website transfers to or accesses from
your computer hard drive or mobile device to store and sometimes track
information about you. Cookies and similar technologies enable you to be
remembered when using that computer or device to interact with websites and
online services and can be used to manage a range of features and content as
well as storing searches and presenting personalised content.
Our Site uses cookies and similar technologies to distinguish you from other
users of our Site (and/or Services). This helps us to provide you with a
good experience when you browse our site and also allows us to improve our
Site and Services.
Most web browsers automatically accept cookies and similar technologies, but
if you prefer, you can change your browser to prevent that. The Help menu in
your browser should tell you how. For information on how to do this on the
browser of your mobile phone you should refer to your handset manual.
Alternatively, just search for 'how to block cookies'. We also give you
information about how to disable cookies here.
Please be aware that disabling cookies completely means that certain
personalised features will not then be provided to that user and therefore
they may not be able to make full use of all of the website's features.
A number of cookies and similar technologies we use last only for the
duration of your web session and expire when you close your browser. Others
are used to remember you when you return to the Site and will last for
longer.
We use these cookies and other technologies on the basis that they are
necessary for the performance of a contract with you, or because using them
is in our legitimate interests (where we have considered that these are not
overridden by your rights), and, in some cases, where required by law, where
you have consented to their use.
For more information on cookies and how to disable them, you can consult the
information provided by the Interactive Advertising Bureau at http://www.allaboutcookies.org
We use cookies and/or other similar technologies such as device-IDs, in-App
codes, tracking GIFs / pixel tags, web beacons, or log files either alone or
in combination with each other in a number of ways, including to create a
unique device ID.
We use the following types of cookies:
-
Strictly necessary cookies. These are
cookies that are required for the operation of our Sites and under our
terms with you. They include, for example, cookies that enable you to
log into secure areas of our Sites, use a shopping cart or make use of
e-billing services. When logged in our Sites will remember your log in
details. This information is not used for advertising purposes on any
other sites.
-
Analytical/performance cookies. They
allow us to recognise and count the number of visitors and to see how
visitors move around our Sites when they are using them. This helps us
for our legitimate interests of improving the way our Sites work, for
example, by ensuring that users are finding what they are looking for
easily.
-
Functionality cookies. These are used
to recognise you when you return to our Sites. This enables us, subject
to your choices and preferences, to personalise our content, greet you
by name and remember your preferences (for example, your choice of
language or region).
-
Targeting/Advertising cookies. These
cookies record your visit to our Sites, the pages you have visited and
the links you have followed. We will use this information subject to
your choices and preferences to make our Sites and the advertising
displayed on it more relevant to your interests.
We may also
share this information with third parties for this purpose.
For more information about setting your advertising preferences, see
Disabling cookies, below or visit http://www.youronlinechoices.co.uk
8.1 Disabling cookies
The effect of disabling cookies depends on which cookies you disable but, in
general, the Sites may not operate properly if all cookies are switched off.
If you only disable third party cookies, you will not be prevented from
making purchases on our Site and/or Services. If you disable all cookies,
you will be unable to complete a purchase on our Site and/or Services. You
can disable targeting/advertising cookies and still use our services.
If you want to disable cookies on our Sites, you need to change your website
browser settings to reject cookies. How you can do this will depend on the
browser you use.
Further details on how to disable cookies for the most popular browsers are
set out below:
-
For Microsoft Internet Explorer:
- 1. Choose the menu "tools" then "Internet Options"
- 2. Click on the "privacy" tab
- 3. Select the setting the appropriate setting
-
For Google Chrome:
- 1. Choose Settings > Advanced
- 2. Under "Privacy and security", click "Content settings"
- 3. Click "Cookies"
-
For Safari:
- 1. Choose Preferences > Privacy
- 2. Click on "Remove all Website Data"
-
For Mozilla firefox:
- 1. Choose the menu "tools" then "Options"
- 2. Click on the icon "privacy"
- 3. Find the menu "cookie" and select the relevant options
-
For Opera 6.0 and further:
- 1. Choose the menu "Files" > "Preferences"
- 2. Privacy
Where you have not set your permissions, we may also separately prompt you
regarding our use of cookies on the Site.
Except for essential cookies, all cookies used on our site will expire 6
months.
9. Refer a Friend
When You use these facilities and provide us with personal data (e.g. the
name and email address) of a third party, please ensure that You have their
consent before giving us their details.
10. Other links
10.1 Please be aware that we may, from time to time, link to external sites
which may be accessed by you through our Site or Services. We are not
responsible for the privacy policies, content or security of such sites.
11. How long we keep your information
11.1 We retain certain personal data for as long as you have an account with us in order to meet our contractual obligations to you and for up to seven years after that to identify any issues and resolve any financial and/or legal proceedings. Personal data may be retained for a shorter period, for example where legal or similar restrictions apply. IM records are retained for no more than 12 weeks and call recordings are retained for 12 months. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
12. Your rights
You have the right under certain circumstances:
- to be provided with a copy of your personal data held by us;
-
to request the rectification or erasure of your personal data held by
us;
-
to request that we restrict the processing of your personal data (while
we verify or investigate your concerns with this information, for
example);
-
to object to the further processing of your personal data, including the
right to object to marketing (as mentioned in '
Our
promotional updates and communications
' section);
-
to request that your provided personal data be moved to a third party.
You may opt out at any time from allowing further access by us to your
location data by
- checking and updating your contact details within your account,
-
selecting the "unsubscribe" link at the end of all our marketing and
promotional update communications to you,
- following the "STOP" instructions contained in each SMS, or
-
by sending us an email to DPO@4DInteractive.co.uk.
Your right to withdraw consent: Where the processing of your personal
information by us is based on consent, you have the right to withdraw that
consent without detriment at any time by contacting us per the information
set out in Contact us below. You can also change your marketing
preferences at any time as described in '
Our
promotional updates and communications
' section.
You can also exercise the rights listed above at any time by contacting us at
DPO@4DInteractive.co.uk.
If your request or concern is not satisfactorily resolved by us, you may
approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).
The Information Commissioner is the supervisory authority
in the UK and can provide further information about your rights and our
obligations in relation to your personal data, as well as deal with any
complaints that you have about our processing of your personal data.
You may exercise your rights for free. However, where requests are clearly
unfounded or excessive (for example, because they are repetitive) we may
charge a small administration fee, or we may choose not respond to the
request.
13. Changes to this policy
Any changes we make to our privacy policy in future will be posted on this
page and, in relation to substantive changes, will be notified to you by
e-mail. This policy was last updated on 7th November 2022.
14. Contact us
Questions, comments and requests regarding this privacy policy are welcomed
and should be addressed to:
Contact
|
Data Protection Officer
|
Address
|
4D Interactive Limited
Suite 1, First Floor
1 Duchess Street
London
W1W 6AN
UK
|
Phone (UK)
|
020 39407092
|
Phone (Int)
|
+44 (0)20 39407092
|
Email
|
DPO@4DInteractive.co.uk
|